Privacy Policy
233bet is committed to protecting the personal information of every player who uses our platform. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you hold over your own information. Please read this document carefully before registering an account.
Your privacy matters to us. This Privacy Policy forms part of the 233bet Terms & Conditions. By registering an account or using any part of the 233bet platform, you confirm that you have read and understood this policy and that you consent to the collection, processing, and use of your personal data as described herein. If you do not agree with any part of this policy, please do not create or continue to use a 233bet account.
All data transmitted between your device and 233bet's servers is encrypted using industry-standard 256-bit SSL technology. This ensures that your personal details, payment information, and account credentials are unreadable to any third party during transmission.
233bet will never sell, rent, or trade your personal information to unaffiliated third parties for marketing or commercial purposes. Your data exists on our platform to facilitate your gaming experience and to keep your account secure — nothing else.
Every piece of data 233bet collects has a specific, documented purpose — account creation, payment processing, fraud prevention, or regulatory compliance. We do not collect data speculatively or beyond what is necessary for delivering the 233bet service to you.
You have the right to request a copy of the personal data 233bet holds about you, to request corrections to any inaccurate data, and to request deletion of your data subject to our legal retention obligations. Contact our support team to exercise any of these rights.
Access to your 233bet account data is restricted to authorised personnel only. Our internal access controls ensure that staff members can only view the data necessary to perform their specific job function. All internal data access is logged and audited regularly.
233bet retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Account data is typically retained for a minimum of five years following account closure in order to satisfy anti-money laundering record-keeping obligations.
1. Data We Collect
233bet collects personal data from you directly when you register an account, make a deposit or withdrawal, contact our support team, or interact with the platform in any other way. The categories of personal data we collect include:
Your full legal name, date of birth, gender, and any government-issued identification numbers provided during the KYC verification process (e.g., National ID, passport number).
Your registered mobile number, email address, and residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
Payment method details you use to deposit or withdraw funds, including your bKash, Nagad, Rocket, or Upay account number. We do not store full card numbers for Visa or Mastercard transactions — card processing is handled by our certified payment partners.
Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account balance history associated with your 233bet account.
Your IP address, browser type and version, device type, operating system, time zone, session duration, and pages visited within the 233bet platform. This data is collected automatically when you access our site.
Records of any messages, emails, or live chat conversations you have with the 233bet customer support team, including the date, time, and content of those communications.
We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for a responsible gaming intervention and with your explicit consent.
2. How We Use Your Data
233bet processes your personal data only where we have a lawful basis for doing so. The purposes for which we use your data, and the corresponding lawful basis, are set out below:
- Account Registration and Management: To create and maintain your 233bet account, verify your identity and age (21+ requirement), and manage your login credentials. Lawful basis: performance of a contract.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. Lawful basis: performance of a contract.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited activities. Lawful basis: legitimate interests and legal obligation.
- Regulatory Compliance: To comply with anti-money laundering (AML) obligations, record-keeping requirements, and any lawful requests from competent authorities. Lawful basis: legal obligation.
- Customer Support: To respond to your queries, resolve disputes, and provide technical assistance. Lawful basis: performance of a contract and legitimate interests.
- Responsible Gaming: To monitor your gaming activity and identify patterns that may indicate problem gambling, and to administer self-exclusion, deposit limits, and cool-off periods where you have requested them. Lawful basis: legitimate interests and, where applicable, explicit consent.
- Platform Improvement: To analyse usage patterns and technical data in order to improve the performance, reliability, and user experience of the 233bet platform. Lawful basis: legitimate interests.
- Marketing Communications: To send you promotional offers, bonus notifications, and news about 233bet — but only where you have given your explicit consent to receive such communications. You may opt out at any time by contacting our support team.
3. Cookies & Tracking Technologies
233bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to recognise your browser, remember your preferences, and analyse how the platform is used.
The types of cookies we use include:
- Essential Cookies: Required for the platform to function correctly. These enable core features such as secure login sessions, account balance display, and navigation. These cookies cannot be disabled without impairing core platform functionality.
- Analytics Cookies: Used to collect anonymous information about how visitors use 233bet, which pages are most visited, and where users exit the site. This data helps us improve platform design and content.
- Preference Cookies: Store your platform preferences such as language settings and display options to deliver a more personalised experience on return visits.
- Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.
You can control non-essential cookies through your browser settings. However, disabling essential cookies may prevent you from logging in or using core features of the 233bet platform. By continuing to use the 233bet platform, you consent to our use of cookies as described in this section.
4. Data Sharing & Third Parties
233bet does not sell your personal data. We share your data only in the following limited and controlled circumstances:
- Payment Service Providers: We share the minimum necessary financial data with our payment partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard processors) solely to process your transactions. These partners are contractually bound to process your data only for this specific purpose.
- Identity Verification Providers: Where required for KYC compliance, we may share identity documents with specialist third-party verification services. These providers operate under strict data processing agreements and may not use your data for any other purpose.
- Regulatory and Law Enforcement Authorities: We may disclose your data to competent authorities where required by law, in response to a valid court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of 233bet, our players, or third parties.
- Technology and Infrastructure Partners: Our platform is hosted on secure server infrastructure provided by third-party cloud providers. These providers have access to platform data only in their role as infrastructure operators and are bound by strict confidentiality agreements.
- Fraud Prevention Networks: We may share data with industry fraud prevention databases where we have identified or suspect fraudulent activity, to protect the broader online gaming community.
Important: All third parties with whom 233bet shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable data protection law.
5. Data Retention
233bet retains your personal data for as long as your account remains active and for a defined period after account closure. The specific retention periods we apply are:
- Account and Identity Data: Retained for a minimum of five (5) years following account closure to satisfy anti-money laundering record-keeping obligations.
- Transaction Records: Retained for a minimum of five (5) years from the date of each transaction for financial audit and compliance purposes.
- Customer Support Communications: Retained for two (2) years from the date of the last communication, unless the communication relates to an ongoing dispute or regulatory matter.
- Technical and Usage Data: Retained for up to twelve (12) months in identifiable form, after which it is anonymised and may be retained indefinitely for aggregate analytics purposes.
- Marketing Consent Records: Retained for the duration of your account plus three (3) years as evidence of consent.
Once the applicable retention period has expired and no legal basis for further retention exists, 233bet will securely delete or permanently anonymise your personal data.
6. Your Data Rights
As a 233bet player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at the email address provided at the bottom of this page.
- Right of Access: You may request a copy of all personal data 233bet holds about you. We will respond to verified access requests within 30 calendar days.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Account details such as your registered name and date of birth can only be amended through the KYC verification process.
- Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other lawful basis applies. This right is subject to our legal retention obligations — we cannot delete data we are required by law to retain.
- Right to Restriction of Processing: You may ask us to suspend the processing of your data in certain circumstances, for example while a rectification request is being investigated.
- Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
- Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing. If you object to marketing communications, we will stop sending them immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
7. Data Security
233bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
- Encryption of sensitive data at rest within our database infrastructure.
- Role-based access controls ensuring that internal staff can only access data relevant to their specific job function.
- Regular security audits and penetration testing of our platform infrastructure.
- Two-factor authentication options for player accounts to add an additional layer of login security.
- Automated monitoring systems that detect and alert to unusual account activity patterns in real time.
While 233bet takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be 100% secure. You also play an important role in protecting your own data — keep your password strong and unique, never share your login credentials, and contact our support team immediately if you suspect unauthorised access to your 233bet account.
8. Protection of Minors
233bet is strictly for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. If we discover that personal data has been provided by a person under 21, we will immediately close the account, void any transactions, and delete the data from our systems. If you believe a minor has registered an account on 233bet, please contact our support team immediately so we can take prompt action.
9. Updates to This Privacy Policy
233bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this document. Where practicable, we will notify active players of significant changes via their registered contact details or through a platform notification.
Your continued use of the 233bet platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.
10. Contact Us About Your Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data 233bet holds about you, please contact our Data Support team. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days.
You may contact us at: [email protected]
Please include "Privacy Request" in the subject line of your message along with your registered account username so we can locate your account records promptly and handle your request efficiently.
Questions About Your Data?
Our support team is available 24/7 to answer any privacy-related questions. You can also explore our FAQ for quick answers, or head to our Responsible Gaming page to manage your account settings.